Jeremiah White
Product Designer

Jeremiah is a design leader who transitioned from owning a design agency to leading in-house design teams. He has led teams ranging from 3 to 40+ to drive 0-1 product launches, scale user growth, and embed ML-driven personalization across fintech, developer platforms, and consumer experiences.

Leadership

Optimizing Machine Learning for Buyer Intent

Redesigning Etsy Search for Smarter Discovery

Transforming the money app into a Neo-Bank

Building a neo-bank with a rapid two-week redesign focused on new financial offerings.

DESIGN for THE ENTIRE CX

My approach

Designing across the entire CX allows us to identify and optimize every digital touchpoint a customer interacts with.

By controlling the narrative across all platforms, we ensure a consistent and cohesive product experience.

This cross-functional approach helps us pinpoint gaps, refine interactions, create new opportunities, and improve engagement at every stage—addressing real customer needs for both users and buyers, enhancing usability holistically, and ultimately driving tangible revenue impact.
My strength
is in positioning teams
to design holistically
prioritizing
the entire customer experience (CX)
not just the UI

What we’re doing to attract?

Attracting customers is a cross-functional effort spanning marketing, sales, and product, where design plays a central role across all three. Our focus is on deploying a unified, cohesive brand message that remains visually and strategically consistent across every touchpoint. By aligning marketing campaigns, sales materials, and product experiences, we ensure that customers encounter a seamless and compelling narrative from the very first interaction.

Website

Guided Demo
1 Minute Trial

Touchpoints

Organic, non-linear

Customer Thinking

Who is this for? Is this for me?
Is this credible?
What can I do on this site?
What do others say about you?

Channels

Website
Account management
Email
Text
Samsung Wallet
Events
Social media
Apple Wallet

What we’re doing to convert?

Improving activation and reducing friction so users realize value immediately. Enabling growth designers to unite sales and product efforts to transform decision-making into a dynamic, user-driven experience rather than a static evaluation process.

Website

Interactive Global Ops
Case Studies
Interactive Enhanced Data

Touchpoints

Non-linear, time based

Customer Thinking

Do I like and relate to what I see?
What do I do next?
Do I agree with the recommendations?
How does it work?
Do they have what I need?
What am I buying?

Channels

Website
Account management
Email
Text
Samsung Wallet
Events
Social media
Apple Wallet

What we’re doing to retain?

We frame retention as an ecosystem-building strategy. A great experience isn’t just about reducing churn—it’s about creating an ecosystem where customers become contributors, advocates, and long-term partners in our success.

Website

Learning Center
Content as a Service

Touchpoints

Organic, non-linear

Customer Thinking

Who is this for? Is this for me?
Is this credible?
What can I do on this site?
What do others say about you?

Channels

Website
Account management
Email
Text
Samsung Wallet
Events
Social media
Apple Wallet